Design Researcher, 80 Watts
Let's work together! I'm a design research consultant helping companies understand their customers and employees so they can make better products, software, and services. If you're looking for help on a project or just find yourself in a sticky situation and need advice, drop me a line. In 2009, I founded 80 Watts, a user experience consultancy focused on research, training, and experience design. Recent projects include conducting research to improve B2B service design and communication, the employee experience for a global call center, and the patient experience of a genome testing service. When I'm not working, I enjoy hiking, whiskey tasting, and exploring Atlanta’s delicious taco scene. I'm also a co-founder and co-organizer of the User Research Atlanta professional organization. I strongly believe that good design involves the people who will be affected by the solutions we create.